"I thought I would take the time to write to you about a recent conference that we held at your hotel on 5th and 6th Dec

Our experience was very interesting

The staff were friendly and professional - particularly the girl who worked in the restaurant
The food was fresh, tasty and well presented and always on time

I listened to your front desk manager professionally handle a very difficult customer who obviously was nit picking to get a discount.
I received positive feedback from the delegates attending this conference regarding the venue... And not one complaint which has never happened in 20 years of running conferences

Please take the time to feed this back to your staff ... We run at least two or three conferences per year in Melbourne and we have decided that this will now be our venue of choice

Look forward to our next conference at your hotel" – Robyn, 2 day training workshop, December 2014

"Thanks for your email and for making everything run smoothly on Wednesday!" – Day Meeting for 15 delegates, June 2013

"Thank you Emma, the food was lovely and everyone seemed to be very happy with the set up." – Day Meeting for 15 delegates, July 2013

"Everything was terrific, and the day worked really well – so thank you for your assistance in making it easy" – Day Meeting for 13 Delegates, July 2013

"I’ve just been praising you to our events team. Thanks SO much for all the help over the last few weeks – especially for gently and persistently following up our venue needs, and for managing my last-minute accommodation requests! You definitely went above and beyond." – Evening Seminar with Canapes for 70 guests, August 2013

"It went off so well thanks – Mary was thrilled too." – Evening Drinks & Canapes, August 2013

"Thanks Emma, every thing was Fantastic, really good job by your team!" – Day Meeting & Dinner, August 2013

"The feedback from the staff who attended the workshop has been very positive – great venue, great service, great food!" – Training Workshop, September 2013

"Everything was great. Staff were very helpful and friendly." – September 2013

"Just FYI, I was speaking to some of our judges that are staying with you and I have only heard positive things, particularly the breakfast!" – Group Accommodation over Melbourne Show period, September/October 2013

"Thank you very much for Friday. Myself and Andy were really impressed with the room, catering and the organisation of the day and also prior." – Seminar and Evening Drinks for 90 guests, October 2013

"Thanks Emma. We were very pleased with the assistance we received from you and your staff through out the day." – Day Meeting, October 2013

"The feedback from yesterday was that everything went really well and everyone was happy with the venue, the catering and the service. All very positive. Thank you for making our function a success once again." – Day Meeting, November 2013

"Thank you so much for yesterday, the food was wonderful and the staff were very helpful.  I think all our committee had a wonderful meeting and event. Thank you for all your assistance in making it all go so smoothly." – Meeting & Christmas Lunch, November 2013

"Everything went very very well last Friday. Thank you and your lovely staff for all your assistance. The lunch was delicious too! Will definitely recommend you guys in the future." – Day Meeting, November 2013

"Everyone really enjoyed themselves, and the staff were fantastic. I can’t remember their names, but everyone was so helpful, so please pass on our thanks to them too. Thanks again for a great function (we made a good team)" – Christmas Dinner, November 2013

"What a lovely lunch we had yesterday, all ladies voted it our best ever. From the time we arrived the staff made us very welcome and the food (on time) was delicious. Every one commented on their meals and really enjoyed all courses. Please pass that on to the chef. You have been very helpful and thank you for decorating the tables. It certainly set the mood for our Christmas celebration. The Thursday Volunteers are set for a lovely day today, I am sure they will enjoy their lunch immensely. Thank you again Emma and to you Happy Christmas and a wonderful 2014." – Christmas Lunch, December 2013